**ONE DAY PROGRAMME**
The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level.
This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation.

The Advanced BPM/ CEM Methods and Techniques that Deliver!

• Uncover Process Improvement opportunities in just hours
• Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
• Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
• Innovate to compete, set the market trend and even dominate your industry
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Create an ongoing Performance improvement culture enabled through BPM

The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organization today.

CONTENT
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research. Download the brochure.

WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.

RESULTS
Course attendees will learn how to:

• exploit process management for triple crown* benefits with sustained high performance
• develop performance metrics for end-to-end processes
• link processes to enterprise business goal
• establish the BPM Scorecard for the Organisation
• integrate Performance Management with BPM to create sustained success
• coach and align people for performance and process management
• establish a method to sustain continuous improvement (annual improvements 15-20%)

*triple crown = reducing costs, ehnacing service and imporving revenues at the same time

WHAT YOU GET
· 1 Day of instructor-led WORKSHOP by Steve Towers (www.stevetowers.com)
· All Materials electronically (for your own internal use) and online support 
· Certification as a Certified Process Professional (CPP) Level 4
· Membership in the worlds premier Process & Professional business club
· Unique one to one telephone support (dedicated telephone number)

·  Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS

TESTIMONIALS
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

 "Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai

"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , SVP, Process Design Manager at Bank of America

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management

“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The Bennu Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley , Head of Business Process Management , 2i Limited